Terms of Service

These Terms of Service (“Terms”) form a legally binding agreement between you and Inevara Pty Ltd (ABN [TBD — confirm with Inevara Pty Ltd before public launch]) (“Inevara”, “we”, “us”, or “our”) governing your use of the LUSTRE platform, accessible at app.withlustre.com and associated mobile applications (collectively, the “Platform”).

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, you must not create an account or use the Platform. We may update these Terms from time to time (see Section 17). Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

You must be at least 18 years of age to create an account or use the Platform. By agreeing to these Terms you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding contract.

If you are using the Platform on behalf of a business entity, you represent and warrant that you have authority to bind that entity to these Terms. References to “you” in these Terms include both individuals and entities where applicable.

The Platform is primarily intended for users located in Australia, though it is accessible internationally. If you use the Platform from outside Australia, you are responsible for complying with local laws applicable to your use.

3.1 What LUSTRE is

LUSTRE is an online beauty marketplace and matchmaking platform. We connect consumers seeking beauty services with independent beauty professionals (“Providers” or “Stylists”) including hairstylists, makeup artists, nail technicians, skin therapists, lash artists, and brow specialists.

LUSTRE uses AI-powered matching technology, including our Beauty Memory feature, to surface Providers whose portfolio and aesthetic align with a consumer’s visual preferences.

3.2 What LUSTRE is not

Inevara is a technology platform operator, not a provider of beauty services. All beauty services are performed by independent Providers who are separate legal entities from Inevara. We do not employ Providers, and we do not direct or control the manner in which they perform their services.

Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between Inevara and any Provider.

3.3 Platform availability

We aim to operate the Platform continuously but do not guarantee uninterrupted availability. We may temporarily suspend access for maintenance, security updates, or due to circumstances beyond our control. We will provide reasonable advance notice of planned downtime where practicable.

4.1 Registration

To access most Platform features, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date.

4.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must not share your credentials with any third party. You agree to notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other security breach.

Inevara will not be liable for any loss or damage arising from your failure to comply with this Section.

4.3 One account per person

Each individual or business entity may maintain only one account unless we have expressly permitted otherwise in writing. You may not create an account using a false identity or on behalf of someone else without their authorisation.

4.4 Account suspension and termination

We reserve the right to suspend or terminate your account and access to the Platform at any time if we reasonably believe you have breached these Terms, engaged in fraudulent or harmful conduct, or if required to do so by law. Where reasonably practicable, we will provide notice before taking such action.

You may close your account at any time by going to Settings → Account → Delete Account, or by contacting us. Closure does not affect any rights or obligations that arose before the closure date. Outstanding bookings or payment obligations must be resolved before or upon closure.

5.1 Making a booking

Consumers may request appointments with Providers through the Platform. A booking is confirmed when both the Provider accepts the request and a successful payment authorisation is obtained. Confirmation is communicated by email and in-app notification.

By making a booking, you enter into a direct service agreement with the relevant Provider for the delivery of the beauty service. Inevara is not a party to that service agreement and is not responsible for the quality, safety, or outcome of services performed by Providers.

5.2 Provider obligations upon booking

Providers who accept a booking agree to: (a) deliver the booked service at the agreed time and location; (b) hold any licences, qualifications, and insurance required by law; (c) comply with applicable workplace health and safety obligations; and (d) treat consumers with courtesy and professionalism.

5.3 Cancellations by consumers

Cancellation and rescheduling policies are set by individual Providers and are displayed on their profile and during the booking flow before you confirm. We encourage you to read the Provider’s policy before booking. Cancellation fees (if applicable) are charged in accordance with the Provider’s stated policy and are processed by our payment processor.

5.4 Cancellations by providers

If a Provider cancels a confirmed booking, the consumer will receive a full refund of any amounts charged for that booking. Providers who repeatedly cancel may have their accounts reviewed and may be removed from the Platform.

5.5 No-shows

If you do not attend a confirmed appointment without cancelling in accordance with the Provider’s policy, you may be charged a no-show fee as specified by the Provider. Providers must disclose no-show fees on their profile prior to booking.

5.6 Disputes about service quality

If you have a complaint about the quality of a beauty service, your primary recourse is against the Provider directly. We encourage consumers and Providers to resolve disputes amicably. If you require assistance, contact us at [email protected] and we will use reasonable efforts to mediate, though we are not obliged to do so and are not a party to the underlying service agreement.

6.1 Payment processing

Payments on the Platform are processed by third-party payment service providers including Stripe and/or Paddle. By making a payment you agree to their applicable terms of service. Inevara does not store your full card details.

All prices displayed on the Platform are in Australian Dollars (AUD) unless otherwise stated. Applicable taxes (including GST where required) will be calculated and displayed before you confirm payment.

6.2 Platform fees

Inevara charges Providers a platform service fee on completed bookings. This fee structure is disclosed to Providers separately during their account setup and is subject to change with 30 days’ notice to affected Providers.

6.3 Refunds

Refunds for cancelled bookings will be processed in accordance with the relevant Provider’s cancellation policy. Where a Provider cancels a confirmed booking, a full refund will be issued automatically within 5 business days. Refunds are returned to the original payment method.

Nothing in this Section limits any rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) (“ACL”), including rights to a remedy for services that are not rendered with due care and skill or do not achieve a result that was made known to the Provider.

6.4 Chargebacks

If you initiate a chargeback for a legitimate purchase, we reserve the right to suspend your account pending investigation. Fraudulent chargeback requests may result in permanent account termination and referral to relevant authorities.

7.1 Your content

The Platform allows you to upload, post, and share content including profile photographs, Beauty Memory inspiration images, portfolio photos (Providers), and review photos (“User Content”). You retain ownership of any intellectual property rights you hold in your User Content.

7.2 Licence to Inevara

By uploading User Content to the Platform, you grant Inevara a non-exclusive, worldwide, royalty-free, revocable licence to host, store, reproduce, process, and display your User Content solely for the purpose of operating and improving the Platform, including to power the Beauty Memory matching feature. This licence does not permit us to sell, licence, or sub-licence your User Content to third parties for their own commercial purposes.

This licence terminates when you delete the relevant User Content or close your account, subject to reasonable technical processing and back-up periods (up to 30 days). Deletion requests are processed as described in our Privacy Policy.

7.3 Provider portfolio photos

Providers who upload portfolio photographs to their profile grant Inevara a non-exclusive licence to display those photographs to consumers on the Platform for the purpose of facilitating bookings. This licence is revocable upon removal of the images from the Provider profile.

7.4 Content standards

By uploading User Content, you represent and warrant that:

• You own or have the necessary licences, rights, consents, and permissions to upload the content.
• The content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.
• The content complies with the prohibited conduct rules in Section 9.
• If the content depicts an identifiable person other than yourself, you have obtained that person’s consent to upload and display their image on the Platform.

7.5 Content removal

Inevara reserves the right to remove any User Content that, in our reasonable opinion, violates these Terms, is harmful, or is otherwise objectionable, without notice. We will endeavour to notify you of the removal and the reason.

The following additional terms apply to beauty professionals who register as Providers on the Platform:

• You must be legally authorised to provide the beauty services you list. Where a licence, certification, or insurance is required by law (including any applicable state or territory law), you must hold and maintain such authorisation and provide evidence on request.
• You are solely responsible for accurately describing your services, pricing, availability, and cancellation policies on your profile.
• You must not accept bookings you cannot fulfil and must update your availability calendar promptly.
• You are responsible for complying with all applicable tax obligations on income earned through the Platform, including registering for and collecting GST where required.
• You must not solicit consumers to transact outside the Platform to avoid Platform fees within 12 months of a first introduction facilitated through LUSTRE.
• You agree to Inevara’s verification processes, which may include identity verification, credential checks, and periodic profile reviews.

You must not use the Platform to:

• Violate any applicable law, regulation, or court order
• Engage in fraud, misrepresentation, or deception of any kind
• Harass, abuse, threaten, stalk, or intimidate any other user
• Post or transmit content that is defamatory, obscene, pornographic, hateful, or racially or ethnically offensive
• Infringe the intellectual property rights, privacy rights, or other rights of any person
• Upload images containing nudity, sexually explicit material, graphic violence, or imagery that sexualises minors
• Solicit personal contact information from other users outside the Platform for purposes unrelated to a booked service
• Use automated tools, bots, scrapers, or scripts to access, collect data from, or interact with the Platform without our prior written consent
• Interfere with or disrupt the Platform, servers, or networks connected to the Platform
• Attempt to probe, scan, or test the vulnerability of our systems or circumvent any security or authentication measures
• Create multiple accounts, create an account using a false identity, or create an account after your account has been terminated
• Offer, solicit, or arrange services or transactions outside the Platform in violation of Section 8
• Post content that contains malware, viruses, or other harmful code

Violation of this Section may result in immediate account suspension or termination and may be referred to law enforcement where appropriate.

10.1 LUSTRE platform IP

The Platform, including its software, design, trade marks, trade names, logos, and all content created by Inevara (“Platform IP”) is owned by or licenced to Inevara. Nothing in these Terms grants you any ownership interest in the Platform IP.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose.

10.2 LUSTRE trade mark

“LUSTRE” and associated logos are trade marks of Inevara Pty Ltd. You must not use our trade marks without our prior written consent.

10.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Platform, you grant us an irrevocable, perpetual, royalty-free licence to use that feedback for any purpose without compensation to you.

To the maximum extent permitted by law, the Platform is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that:

• The Platform will be uninterrupted, error-free, or free from viruses or other harmful components
• Results obtained from using the Platform (including AI style-matching recommendations) will be accurate or reliable or will meet your expectations
• Any defects in the Platform will be corrected

We do not make any representation or warranty about the quality, suitability, safety, reliability, or credentials of any Provider. We encourage consumers to conduct their own due diligence before booking.

The Beauty Memory AI feature provides suggestions based on visual similarity analysis. Matching scores are indicative only and do not constitute a guarantee of satisfaction with any Provider.

12.1 Australian Consumer Law carve-out

Nothing in these Terms limits or excludes any guarantee, warranty, right, or remedy that cannot lawfully be excluded or limited under the ACL or any other applicable Australian law. In particular, where Inevara supplies services to consumers, those services carry non-excludable guarantees under the ACL including that they will be rendered with due care and skill.

12.2 Limitation where permitted

To the maximum extent permitted by law, Inevara’s liability to you for any claim arising out of or related to your use of the Platform (whether in contract, tort, or otherwise) is limited to:

• For Platform subscription fees charged by Inevara: the amount you paid to Inevara in the 12 months preceding the claim.
• For claims arising from a specific booking: the amount of the booking fee paid through the Platform for that booking.

12.3 Consequential loss exclusion

To the maximum extent permitted by law, Inevara is not liable for any indirect, incidental, special, consequential, or punitive loss, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such loss.

12.4 Provider liability

Because Inevara is a marketplace platform and not a provider of beauty services, Inevara is not responsible for the acts or omissions of Providers, including personal injury, damage to property, or dissatisfaction with the quality of a beauty service. Your recourse for such claims is against the Provider directly.

You agree to indemnify, defend, and hold harmless Inevara, its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of these Terms
• Your User Content
• Your violation of any applicable law or third-party rights
• Services you provide or fail to provide as a Provider
• Any dispute between you and another user

Consumers may post reviews and ratings of Providers following a completed booking. Providers may not review their own services or submit reviews for bookings in which they were the service provider.

Reviews must be honest, based on a genuine experience, and comply with the content standards in Section 9. We reserve the right to remove reviews that violate our policies. We do not generally edit or moderate review content before publication, but we will investigate reports of policy violations.

Before-and-after photos submitted with reviews are subject to the User Content licence in Section 7. All identifiable subjects in review photos must have consented to publication.

The Platform may integrate with or link to third-party services and websites. We are not responsible for the availability, accuracy, or content of third-party services, nor for their privacy or security practices. Your use of any third-party service is governed by that service’s own terms and policies.

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference.

We may update these Terms from time to time. When we make a material change, we will notify you by email and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. The date at the top of this document reflects the most recent revision.

If you do not accept the updated Terms, you must stop using the Platform before the effective date of the change. Continued use after that date constitutes your acceptance of the revised Terms.

Either party may terminate these Terms at any time. You may do so by closing your account (Section 4.4). We may do so by suspending or terminating your access to the Platform (Section 4.4).

Upon termination: (a) the licence granted to you under Section 10.1 immediately ends; (b) you must stop using the Platform; and (c) provisions of these Terms that by their nature should survive termination (including Sections 7, 10, 11, 12, 13, and 19) will continue to apply.

19.1 Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. You and Inevara submit to the exclusive jurisdiction of the courts of Queensland and the Federal Court of Australia for the resolution of any dispute arising out of or in connection with these Terms or your use of the Platform, without regard to conflict of law provisions.

19.2 Dispute resolution

Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute by first notifying the other party in writing and engaging in reasonable direct negotiations for at least 20 business days. This Section does not prevent either party from seeking urgent interlocutory relief from a court.

19.3 Entire agreement

These Terms (including the Privacy Policy incorporated by reference) constitute the entire agreement between you and Inevara with respect to your use of the Platform and supersede all prior agreements, representations, and understandings relating to the same subject matter.

19.4 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

19.5 No waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Inevara.

19.6 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms (in whole or in part) to an affiliate or in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.

19.7 Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, cyberattack, failure of third-party infrastructure, or government action.

If you have any questions about these Terms or wish to make a formal complaint, please contact us: